Dealing with Difficult People

Name: Dealing with Difficult People
Brand: Brilliance Audio
Availability: InStock
Author: Roy Lilley
ISBN: 9781721387809

Author: Roy Lilley

Narrator: Timothy Andrés Pabon

Unabridged: 2 hr 55 min

Format: Digital Audiobook (DRM Protected)

Publisher: Brilliance Audio

Published: 05/28/2019

Categories: Nonfiction, Psychology, Interpersonal Relations, Self-help, Personal Growth, Business & Economics, Careers

Synopsis

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

About Roy Lilley

Roy Lilley is a writer, commentator, and conference speaker on health, change management and social issues. He contributes to The Guardian, The Sunday Times, The Telegraph, BBC News, and BBC Radio.

Reviews

Goodreads review by Phoenix on March 31, 2022

Dealing with Difficult People by Roy Lilley narrated by Timothy Andrés Pabon Audible's book's presentation and narrated very nicely with a calm and soft voice. This book reminds me of beneficial handling books for people management. It seems very practical with valuable suggestions for the managers,......more

Goodreads review by Toni on May 30, 2019

This is one book among many in a series assisting with different aspects of life. This one in particular is about how to deal with difficult people. Now, this is some dry stuff. I wish there had been some personal real life aspects to this. There are examples for each segment they speak about but I......more

Goodreads review by Cody on September 01, 2023

I saw this one pop up on audio as a freebie download and I thought.. why not? .. we could all use a bit of advice when it comes to dealing with difficult people. It started off strong and I loved the jovial quotes at the start of each chapter (they made me smile) but I found the more I listened, the......more

Goodreads review by Tõnu on November 17, 2021

One of the free books with Audible subscription, I didn't expect much and thus was also not disappointed. A collection of general management principles which acts as a refresher, but did not find any novel insights. 48 Laws of Power is a better (but much more evil) book for this purpose. The book li......more