Understanding Emotional Intelligence
Strategies for Boosting Your EQ and Using it in the Workplace

Emotional intelligence, more than IQ and technical know-how, gives a valuable competitive edge to organizations and is crucial to the success of individuals. Used to its full advantage, you can learn to improve relationships to achieve your desired outcomes, perform better at interview and develop your decision making on a day-to-day basis. Understanding Emotional Intelligence will show you how to: negotiate more effectivelyreduce conflict at workdevelop an emotionally aware organizationuse EQ as a management strategyproduce an emotionally intelligent CVincrease your self-confidenceIncluding advice on social networking and communication, Understanding Emotional Intelligence provides clear and realistic guidance in a jargon-free way to help you achieve your goals and make the most out of every situation.