The Experience
The 5 Principles of Disney Service and Relationship Excellence

This book is a very informative tool for a company - or any individual - in customer service. Even though I found some of the info repetitive, the book still highlighted items that should be addressed. I had to read this for work; got the book months ago, and read around half of it. Since there is a......more

I really liked how did the authors structure the book, the language used was simple and easy to understand, I highly recommend this book for every customer experience professional ... it is a must to read book. One con I spotted during reading was the inability to link some explained concepts direct......more

I struggled with how to rate this book. The tips and techniques are wonderful, but the book is just so horribly repetitive that's it's a struggle to get through. Int he end, it gets 4 stars for content and 2 for presentation, averaging out to 3. Worth reading if you don't mind hearing the same thing......more

The authors are sharing out of a wealth of analylitical compilation and have done their homework. Whatever experience you are hoping to bring about or improve, implementing what aspects of this advice you desire to try can only be a benefit. It is well written and engaging to the reader.......more

Not a great read, very focused on the front line of customer experience. Struggled to get into this......more