People Skills, Robert Bolton
People Skills, Robert Bolton
4 Rating(s)
List: $26.99 | Sale: $18.89
Club: $13.49

People Skills
How to Assert Yourself, Listen to Others, and Resolve Conflicts

Author: Robert Bolton

Narrator: Jonathan Todd Ross

Unabridged: 12 hr 6 min

Format: Digital Audiobook Download

Published: 12/13/2016


Synopsis

Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.

Maybe a wall of silent resentment has shut you off from someone you love. Maybe you listen to an argument in which neither party seems to hear the other. Or maybe your mind drifts to other matters when people talk to you. People Skills is a communication skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.

People Skills will show you:

-How to get your needs met using simple assertion techniques
-How body language often speaks louder than words
-How to use silence as a valuable communication tool
-How to de-escalate family disputes, lovers' quarrels, and other heated arguments

Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

About Robert Bolton

Robert Bolton, Ph.D., is president of Ridge Consultants in Cazenovia, New York, a firm that specializes in improving human performance in industry, health care, education, and government. His staff has taught communication skills to thousands of managers, salespersons, first-line supervisors, secretaries, customer-relations personnel, teachers, members of the clergy, health-care workers, couples, and others. He is the author of People SkillsPeople Styles at Work, and Listen Up or Lose Out.


Reviews

Goodreads review by Ana on February 09, 2023

My first 2-star book of the year. I`m not questioning the knowledge of the author here, the guy was Ph.D. he probably knows what he`s talking about. I just didn`t like how he explained things. There was so much to say that I found everything being all over the place. Not well structured, just a coll......more

Goodreads review by Bob on August 04, 2008

Although “People Skills” was first published in 1986, I feel obliged to review it as the principles and lessons espoused by Robert Bolton are timeless. In fact it is probably one of the most used books in my collection (I even have the paperback version covered in plastic and it’s never far from my......more

Goodreads review by Kelsey on June 25, 2009

apparently the 80's is when all the good psych books were written. i've tried to apply the practical skills found in this book to my daily life, rephrasing what people say to assure understanding, keeping a watchful eye on my emotional space to protect it from intruders, etc. 2 weeks later and i sti......more

Goodreads review by Beth on January 21, 2018

Update 2: Have read it several times. still good. (2018) Update: Re-reading it every two years. Still good. (2013) Original Review: This book is so full of good stuff, it's hard to get through. I started reading every page twice. I feel like I need to read it once a year or something. I agree with ever......more

Goodreads review by Diana on December 16, 2020

I found this book extremely useful in matters of communication and at times extremely uncomfortable in maters unrelated to it. The latter comes from the age of the book, written in 1979, which reflects the realities of the time in terms of gender norms. Of course this has nothing to do with the subj......more