De-Escalate
How to Calm an Angry Person in 90 Seconds or Less

Purports to tell us how to deescalate anger in 90 seconds or less by recognizing the emotional truth of our interlocutors. He suggests ignoring the words, listening for the emotion, labeling it, and suggesting a cause. (“You’re frustrated. No one appreciates you.”) He says it’s fine to get it wrong;......more

Me: A good attempt at telling you how to de-escalate situations. It goes from dealing with children, to spouses, to bosses and co-workers. However, the book does not tell you when de-escalation is useful as opposed to dealing with the problem. It seems to lump all situations into the emotional, when......more

When I came across this I jumped at the chance to read it. My husband has been wrestling with anger issues for years and I come from a family who takes anger issues to a therapy inducing level so I very much wanted to learn ways to help de-escalate incidents rather than increase the tension. Noll, s......more

Excellent, clear instructions on how to handle tricky, angry, upsetting people and situations. A wonderful resource and guide that I will return to time and again in the future in order to become a better listener and a better ‘reader of emotional messaging’. There’s even a segment that you can prac......more

I liked this book. It was clear and offered help on how to communicate with angry, upset and emotional people. When emotions are high and someone feel strongly, the verbal communications tend to be challenging. This book offers a way to continue verbally communicating and de-escalate emotions and ge......more