21 Dog Years, Mike Daisey
21 Dog Years, Mike Daisey
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21 Dog Years
Doing Time @ Amazon.com

Author: Mike Daisey

Narrator: Mike Daisey

Unabridged: 6 hr 18 min

Format: Digital Audiobook Download (DRM Protected)

Published: 06/04/2002


Synopsis

In 1998, when Amazon.com began to recruit employees, they gave temp agencies a simple directive: send us your freaks. Mike Daisey -- slacker, onetime aesthetics major -- fit the bill. His subsequent ascension, over the course of twenty-one dog years, from lowly temp to customer service representative to business development hustler is the stuff of both dreams and nightmares. Here, with lunatic precision, Daisey describes lightless cube farms in which book orders were scrawled on Post-its while technicians struggled to bring computers back online, as well as fourteen-hour days fueled by caffeine, fanaticism, and illicit day-trading from office desks made out of doors. 

You'll meet Warren, the cowboy of customer service, capable of verbally hog-tying even the most abusive customer; Amazon employee #5, a computer gamer who spends at least six hours a day locked in his office killing goblins but is worth a cool $300 million; and Jean-Michele, Daisey's girlfriend and sparring partner, who tries to keep him grounded, even as dot-com mania seduces them both. 

Read by the author and punctuated by Daisey's hysterically honest fictional missives to CEO Jeff Bezos, 21 Dog Years is an epic story of greed, self-deception, and heartbreak -- a wickedly funny anthem to an era of bounteous stock options and boundless insanity.

About The Author

Mike Daisey is a monologist, author, and actor best known for his theatrical monologues (especially "The Agony and the Ecstasy of Steve Jobs" about the life of Steve Jobs), society's enchantment with technology, and the story of the labor conditions under which those devices are made.


Reviews

Goodreads review by Bryan

This book is a little tricky because (if I understand correctly), it originated as a one-man show, and he then lengthened the work to turn it into memoir/book form. Because it wasn't originally intended as a book, I do think it can be a little rough around the edges. Primarily for the above reason, I......more

Goodreads review by Tania

quotes#346980 from my notebook In some ways it was the curse of talent; there was a whole list of things in which I showed great promise. But there is a hell of a gap between "talented" and "successful," and to bridge it you need something called "will." My teachers begged me to dedicate myself - jus......more

Goodreads review by Peter

This book is a curious mixture of observations and experiences associated with Amazon.com, its compulsions and work practices and the author's personal relationships and quasi-religious experiences associated with the early days of this company, its working methods, reward systems and compulsions (r......more

Goodreads review by Tom

An easy, enjoyable read. This book gives an insider view from the trenches of customer service back in the day phone support for taking credit card info and looking up order details was common. From temp to overworked peon, it's a common life experience made unusual by the dotcom boom era stock grow......more