Zingerman's Guide to Giving Great Service

The Zingerman's Approach to Great Service 1) We teach it. Without effective training, great service is just one more good idea that never really happens. We're relentless about our service training. The good news is that there's no reason others can't be just as dedicated. I'll guarantee that it's wo......more

This needs to be required reading for anyone going into the service industry. from baristas to librarians it's always good to hear from a service industry expert.......more

Decent if somewhat basic recommendations for improving customer service. Most applicable to food service industry, but some kernels of wisdom for any service-based profession.......more

I really enjoyed this little book on how to give great service (treat your customers like royalty). I'm sure that most, if not all, of us, know the right thing to do. The question is, do we always do it. Great customer service never goes out of style and it behooves us to pay attention to Winzweig's......more

Note: I have a bias to this book since I work for this company. However I still enjoyed reading this. It's a quick, info heavy book on ways to improve service for any business and relates to the culture of people instead of a bullet point list of action steps. The language is simple and it reads wel......more