Worlds Best Bank, Robin Speculand
Worlds Best Bank, Robin Speculand
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World's Best Bank
A Strategic Guide to Digital Transformation

Author: Robin Speculand

Narrator: Troy W Hudson, Robin Speculand

Unabridged: 4 hr 55 min

Format: Digital Audiobook Download

Published: 07/31/2021


Synopsis

Discover how to transform from a traditional to a digitally-driven organization based on DBS Bank, which has been recognized by Harvard as one of the top ten digital transformations of the last decade and as the world's best bank by the most prestigious banking awards.World’s Best Bank provides you with a strategic guide to leveraging digitalization and create better experiences for your customers. It’s based on unique and exclusive interviews of DBS C-suite conducted in person by the author.In this inspirational journey of the weaving of customer insights, business needs, and technology opportunities, you will discover hard-won insights, proven practices, provocative questions and relevant anecdotes you can apply in guiding your own digital journey.World’s Best Bank describes how DBS, under the stewardship of CEO Piyush Gupta, adopted three strategic waves over 11 years. This journey reveals how the bank leveraged new technologies, became customer-obsessed, and transformed its company culture.You will discover:·       How the bank’s digital purpose aligned and inspired every employee·       Why customer journey mapping is at the core of everything DBS does·       How the technology architecture transformed with DevOps, agile and GANDALF·       How the bank adopted a data-driven culture·       How digital operating principles created a learning organization and transformed the bank·       How nurturing digital customers brought in twice the income·       How ecosystems were designed—even enabling customers to buy cars on the bank’s website

Reviews

Goodreads review by Susel

I was amazed when I finished reading ‘World’s Best Bank’. This is a well thought out guide on how to overcome the challenges that emerge when implementing digitalization in a business. My favorite part were the lessons from the bank’s rapid response to customer’s and employee’s needs when the COVID-1......more

A good outlook on business A book geared towards businesses, “World’s Best Bank” by Robin Speculand gives sound advice on how to use the knowledge one gains when they work with the public. Because the customers are there, if one knows how to observe, businesses can take into account what they learn o......more

Goodreads review by Bruce

Mega Transformation Story with Huge, Balanced Outcomes Did you enjoy Satya Nadella's book, "Hit Refresh?" If yes, please enjoy another mega transformation story by Robin Speculand in “World's Best Bank.” It tells a story about how DBS, an Asia-based bank, fundamentally transformed its business, won n......more

World's Best Bank, written by Robin Speculand is a book that gives us strategies for a digital transformation. Although it is a middle length book, it has plenty of interesting information that I read during the weekend. I really enjoyed it.  The author gives a lot of clues on how to create better e......more