Wired and Dangerous, Chip R. Bell
Wired and Dangerous, Chip R. Bell
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Wired and Dangerous
How Your Customers Have Changed and What to Do About It

Author: Chip R. Bell, John R. Patterson

Narrator: Jay Webb

Unabridged: 7 hr 21 min

Format: Digital Audiobook Download

Publisher: Ascent Audio

Published: 05/30/2011

Synopsis

Bestselling authors Chip Bell and John Patterson (more than 500,000 book copies sold collectively) describe the new rules for coping with demanding customers in a wired, want-it-now world.

About Chip R. Bell

Chip R. Bell
is senior partner of the Chip Bell Group and former director of management and
organization development for NCNB, now Bank of America. He was a highly
decorated infantry unit commander in Vietnam with the elite 82nd Airborne
Division and is the author or coauthor of several bestselling books, including Wired and Dangerous.

Reviews

Goodreads review by Katelyn on August 18, 2019

Pretty nice, good energy. Can relate. It is full of experience, nice diagrams/photos/quotes. Great stories. A little too long, and loved for it.......more

Goodreads review by Kevin on October 28, 2020

Yes, I know the authors of this book. And yes, I have read many of their books, so I expected to like this book. And, I’ve read many books (theirs and others) about Customer service, the Customer Experience, Customer Relationships and more. So I wasn’t sure how much I would learn that was new. In sho......more

Goodreads review by Sue on May 28, 2013

A friend gave me this book and the author communicates that technology advancements and evolving consumer expectations have put control in the hands of "picky, fickle, vocal, and vain" customers.......more

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