Uncommon Service: How to Win by Putting Customers at the Core of Your Business, Frances Frei
  • List: $19.99  |  Sale: $13.99
    Club: $9.99
    • Facebook Share
    • Twitter Share
    • Pinterest Share

Details

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Author: Frances Frei, Anne Morriss

Narrator: Eliza Foss

Unabridged: 6 hr 52 min

Format: Digital Audiobook

Publisher: Recorded Books

Published: 06/09/2020

Genre: Business & Economics - Customer Relations

Synopsis

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes. The authors reveal a transformed view of service, presenting an operating model built on tough choices organizations must make: How do customers define excellence in your offering? Is it convenience? Friendliness? Flexible choices? Price? How will you get paid for that excellence? Will you charge customers more? Get them to handle more service tasks themselves? How will you empower your employees to deliver excellence? What will your recruiting, selection, training, and job design practices look like? What about your organizational culture? How will you get your customers to behave? For example, what do you need to do to get them to treat your employees with respect? Do you need to make it easier for them to use new technology? Practical and engaging, Uncommon Service makes a powerful case for a new and systematic approach to service as a means of boosting productivity, profitability, and competitive advantage.

Recommended

Ignore Your Customers (and They'll Go Away) The Simple Playbook for Delivering the Ultimate Customer Service Experience, Micah Solomon
Ignore Your Customers (and They'll Go...
by Micah Solomon

List: $20.99

Sale: $14.70

Club: $10.49

Narrator: Gabe Wicks , John Behrens , Jakob Lewis
Published: 01/14/2020

Driven to Delight, Joseph A. Michelli
Driven to Delight
by Joseph A. Michelli

List: $14.99

Sale: $10.50

Club: $7.49

Narrator: Joseph A. Michelli
Published: 12/06/2015

Customer Success How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, Nick Mehta
Customer Success
by Nick Mehta

List: $27.98

Sale: $19.59

Club: $13.99

Narrator: Tim Andres Pabon
Published: 07/01/2017

How Clients Buy A Practical Guide to Business Development for Consulting and Professional Services, Doug Fletcher
How Clients Buy
by Doug Fletcher

List: $19.99

Sale: $13.99

Club: $9.99

Narrator: Barry Abrams
Published: 05/28/2019

Never Lose a Customer Again Turn Any Sale into Lifelong Loyalty in 100 Days, Joey Coleman
Never Lose a Customer Again
by Joey Coleman

List: $20.00

Sale: $14.00

Club: $10.00

Narrator: Joey Coleman
Published: 04/03/2018

Hug Your Customers The Proven Way to Personalize Sales and Achieve Astounding Results, Jack Mitchell
Hug Your Customers
by Jack Mitchell

List: $24.98

Sale: $17.49

Club: $12.49

Narrator: Jack Mitchell
Published: 04/14/2015

The Referral of a Lifetime Never Make a Cold Call Again!, Tim Templeton
The Referral of a Lifetime
by Tim Templeton

List: $20.95

Sale: $14.66

Club: $10.47

Narrator: Ken Blanchard
Published: 08/01/2016

The 60 Second Sale The Ultimate System for Building Lifelong Client Relationships in the Blink of an Eye, David V. Lorenzo
The 60 Second Sale
by David V. Lorenzo

List: $19.99

Sale: $13.99

Club: $9.99

Narrator: David V. Lorenzo
Published: 04/30/2019

What Customers Crave How to Create Relevant and Memorable Experiences at Every Touchpoint, Nicholas J. Webb
What Customers Crave
by Nicholas J. Webb

List: $14.99

Sale: $10.50

Club: $7.49

Narrator: James Foster
Published: 12/15/2016
{"id":"4085823","ean":"9781980090809","abr":"Unabridged","title":"Uncommon Service: How to Win by Putting Customers at the Core of Your Business","subtitle":"How to Win by Putting Customers at the Core of Your Business","author":"Frances Frei","rating_average":"0","narrator":"Eliza Foss","ubr_id":"4085823","abr_id":"0","ubr_price":"19.99","abr_price":"0.00","ubr_memprice":"11.99","abr_memprice":"0.00","ubr_narrator":"Eliza Foss","abr_narrator":"","ubr_length":"Unabridged: 6 hours 52 minutes","abr_length":"Abridged: "}