

The Zappos Experience
5 Principles to Inspire, Engage, and WOW
Author: Joseph A. Michelli
Narrator: Joseph A. Michelli
Unabridged: 8 hr 32 min
Format: Digital Audiobook Download
Publisher: Brilliance Audio
Published: 08/05/2014
Categories: Nonfiction, Business & Economics, Management & Leadership
Synopsis
• Make it Effortlessly Swift—deliver a customer experience with ease
• Step into the Personal—connect with customers authentically
• S T R E T C H—grow people and products
• Play to Win—play hard, work harderWhen you enhance the customer experience, increase employee engagement, and create an energetic culture, you can’t help but succeed. Zappos has woven these five key components into a seamless strategy that’s the envy of business leaders.Now that strategy is yours.With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it.