

The Squeaky Wheel
Complaining the Right Way to Get Results, Improve Your Relationships, and Enhance Self-Esteem
Author: Guy Winch, Ph.D.
Narrator: Guy Winch, Ph.D.
Unabridged: 7 hr 41 min
Format: Digital Audiobook Download
Publisher: Macmillan Audio
Published: 01/04/2011
Categories: Nonfiction, Self-help, Communication & Social Skills, Emotions
Synopsis
Psychotherapist Guy Winch offers practical and psychologically grounded advice on how to determine what to complain about and what to let slide. He demonstrates how to convey our complaints in ways that encourage cooperation and increase the likelihood of getting resolutions to our dissatisfactions. The principles he spells out apply whether we're dealing with a rude store clerk, a bureaucrat, a coworker, our teenager, or a spouse or partner who's driving us crazy.
Complaining constructively can be extremely empowering and it can significantly strengthen our personal, familial, and work relationships. Applying our new-found complaining skills to customer service representatives, corporate leaders, and elected officials increases the odds that our comments will be taken seriously. If we all complained more effectively, squeaky wheels could change our own lives as well as the world for the better.