The Simple Truths of Service, Ken Blanchard
The Simple Truths of Service, Ken Blanchard
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The Simple Truths of Service
Inspired by Johnny the Bagger

Author: Ken Blanchard

Narrator: Don Hagen, Rose Itzcovitz

Unabridged: 38 min

Format: Digital Audiobook Download

Publisher: Ascent Audio

Published: 08/06/2013

Synopsis

If you want your customer service team to get creative about excellent customer service, this audiobook will do the job. An unforgettable true story about a young man with Down Syndrome who changes the culture of a grocery store

About Ken Blanchard

Ken Blanchard is one of the most influential leadership experts in the world. He has co-authored sixty books, including Raving Fans and Gung Ho!. His groundbreaking works have been translated into over forty languages and their combined sales total more than twenty-one million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top twenty-five bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm.

Reviews

Goodreads review by Shanna

I find half the stuff written doesn't apply to real life situations.......more

Goodreads review by Evan

Very short, but exceedingly worthwhile book about the simple power of focusing on providing an unique offering for customers.......more

Goodreads review by Lise

I'm giving this one three and a half stars, not because I 'like/really like' it, but because it generated an emotional reaction and made me think. Emotional reaction - the story of Jonnh the Bagger is really saccharine. An intellectually disabled young man comes up with an idea that really impacts bo......more

Goodreads review by BeverlyB

Loved this book! There is no big mystery about customer service, there is nothing that we don't already know in our hearts. It's not rocket science, it's total common sense. But the stories that are used in the book to illustrate the simple truths of service are uplifting and make you think. And the......more

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