The Happy Index
Lessons in Upside-Down Management

Discover the secrets of upside-down management and doing the right thing with James Timpson's . With over 2,000 locations across the UK and overseeing multiple operations daily for the past two decades, it’s fair to say that the CEO of the family-owned Timpson business knows a thing or two about running a successful company. What makes James Timpson’s approach to collaboration, profit and success is simple: let the people you hire run your business. That might seem like a simple concept to a CEO, manager or director but if you think about the hundreds of meetings, hours lost from your day by responding to emails, signing off on projects and more, you will notice that you are still working in a traditional, top-down mindset. Doing this means the team you work with only see themselves as a cog in the machine instead of the trusted, valued colleagues that they are. The Happy Index Really, though, it’s easy. Turn up on time. Trust your team. Do your work.