Author: Donald A. Norman
Narrator: Peter Berkrot
Unabridged: 7 hr 59 min
Format: Digital Audiobook
Publisher: Tantor Audio
Published: 08/30/2011
Genre: Technology & Engineering - Industrial Design - Product
Includes:
Bonus Material
First, businesses discovered quality as a key competitive edge; next came science. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new frontier. The Design of Everyday Things is a powerful primer on how—and why—some products satisfy customers while others only frustrate them.