The Customer Success Professional's Handbook: How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth For Your Company, Ruben Rabago
  • List: $19.99  |  Sale: $13.99
    Club: $9.99
    • Facebook Share
    • Twitter Share
    • Pinterest Share

Details

The Customer Success Professional's Handbook: How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth For Your Company

Author: Ruben Rabago, Ashvin Vaidyanathan

Narrator: Daniel Henning

Unabridged: 7 hr 22 min

Format: Digital Audiobook

Publisher: Gildan Audio

Published: 03/24/2020

Genre: Business & Economics - Customer Relations

Includes: Bonus PDF

Synopsis

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession-until now. The Customer Success Professional's Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed-from the practitioner level all the way to senior leadership. The authors-acknowledged experts in building, training, and managing Customer Success teams-offer real-world guidance and practical advice for aspiring and experienced CSMs alike.

Recommended

The Referral of a Lifetime Never Make a Cold Call Again!, Tim Templeton
The Referral of a Lifetime
by Tim Templeton

List: $20.95

Sale: $14.66

Club: $10.47

Narrator: Ken Blanchard
Published: 08/01/2016

The 60 Second Sale The Ultimate System for Building Lifelong Client Relationships in the Blink of an Eye, David V. Lorenzo
The 60 Second Sale
by David V. Lorenzo

List: $19.99

Sale: $13.99

Club: $9.99

Narrator: David V. Lorenzo
Published: 04/30/2019

How Clients Buy A Practical Guide to Business Development for Consulting and Professional Services, Doug Fletcher
How Clients Buy
by Doug Fletcher

List: $19.99

Sale: $13.99

Club: $9.99

Narrator: Barry Abrams
Published: 05/28/2019

Customer Success How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, Nick Mehta
Customer Success
by Nick Mehta

List: $27.98

Sale: $19.59

Club: $13.99

Narrator: Tim Andres Pabon
Published: 07/01/2017

What Customers Crave How to Create Relevant and Memorable Experiences at Every Touchpoint, Nicholas J. Webb
What Customers Crave
by Nicholas J. Webb

List: $14.99

Sale: $10.50

Club: $7.49

Narrator: James Foster
Published: 12/15/2016

Hug Your Customers The Proven Way to Personalize Sales and Achieve Astounding Results, Jack Mitchell
Hug Your Customers
by Jack Mitchell

List: $24.98

Sale: $17.49

Club: $12.49

Narrator: Jack Mitchell
Published: 04/14/2015

Never Lose a Customer Again Turn Any Sale into Lifelong Loyalty in 100 Days, Joey Coleman
Never Lose a Customer Again
by Joey Coleman

List: $20.00

Sale: $14.00

Club: $10.00

Narrator: Joey Coleman
Published: 04/03/2018

Driven to Delight, Joseph A. Michelli
Driven to Delight
by Joseph A. Michelli

List: $14.99

Sale: $10.50

Club: $7.49

Narrator: Joseph A. Michelli
Published: 12/06/2015

Getting Naked A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty, Patrick Lencioni
Getting Naked
by Patrick Lencioni

List: $15.00

Sale: $10.50

Club: $7.50

Narrator: Dan Woren
Published: 02/23/2010
{"id":"3862351","ean":"9781469078014","abr":"Unabridged","title":"The Customer Success Professional's Handbook: How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth For Your Company","subtitle":"How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth For Your Company","author":"Ruben Rabago","rating_average":"3","narrator":"Daniel Henning","ubr_id":"3862351","abr_id":"0","ubr_price":"19.99","abr_price":"0.00","ubr_memprice":"11.99","abr_memprice":"0.00","ubr_narrator":"Daniel Henning","abr_narrator":"","ubr_length":"Unabridged: 7 hr 22 min","abr_length":"Abridged: "}