The Customer Service Revolution, John R DiJulius III
The Customer Service Revolution, John R DiJulius III
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The Customer Service Revolution
Overthrow Conventional Business, Inspire Employees, and Change the World

Author: John R DiJulius III

Narrator: Joel Richards

Unabridged: 4 hr 54 min

Format: Digital Audiobook Download

Published: 06/21/2016

Synopsis

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that!

Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.

Reviews

Goodreads review by Caryn on July 06, 2022

Really great insights on how you can improve the customer experience for your organization.......more

Goodreads review by Holly on March 07, 2015

Great book for a book circle at your company. Really explains the change in customer's perceptions of companies and how to hold on to your customer's. Has interesting stories of popular companies and what they have done to keep customer's.......more

Goodreads review by Darren on January 24, 2015

Do right by your customers and your customers will do right by you, this is essentially the author’s central message. This may lead to you achieving a strong, loyal customer base that does not focus just on price. Of course it helps to have products and services that your customers need and want, yet......more

Goodreads review by Kme_17 on March 17, 2015

I received this as a first read. This is a short quick read. However there is a lot of information in this book. Has really interesting tips and tricks. A really good book for those looking to be better informed about customer service.......more

Goodreads review by Altina Wickstrom on November 08, 2016

Great resource I have read more than a few books n the subject over the last year. This book is full of information and motivation. I have already started implementing new customer service policies in my business. Great resource and read.......more

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