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The Convenience Revolution
How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
Author: Shep Hyken
Narrator: Timothy Andres Pabon
Unabridged: 4 hr 41 min
Format: Digital Audiobook Download
Publisher: Gildan Media
Published: 11/13/2018
Synopsis
This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers.