The Conflict Resolution Phrase Book, Barbara Mitchell
The Conflict Resolution Phrase Book, Barbara Mitchell
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The Conflict Resolution Phrase Book
2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations

Author: Barbara Mitchell, Cornelia Gamlem

Narrator: Karen Saltus

Unabridged: 4 hr 24 min

Format: Digital Audiobook Download

Publisher: Ascent Audio

Published: 10/20/2017

Synopsis

The Conflict Resolution Phrase Book is a great resource that everyone should have, to approach any difficult situation with the assurance that the words will come out right! You will learn: Positive things to say when you're initiating or responding to a difficult conversation. How to find and craft language to start a conversation. The right words for you to positively influence the situation.

About Barbara Mitchell

Barbara Mitchell is an author, speaker, and human resources consultant. She is the coauthor of The Big Book of HR, The Essential Workplace Conflict Handbook, The Conflict Resolution Phrase Book, and The Essential HR Handbook. Most of her HR career was spent with Marriott International. Barbara is managing partner of The Mitchell Group and an innovative career transition coach.

Reviews

Goodreads review by Ryan

This book is an example of why people hate HR departments.......more

Goodreads review by Jen

This book was embarrassing, but I got enjoyment out of it by noting every outlandish suggestion. They must have had numerous contributors because some of the suggestions passed as acceptable, but buried in between would be a real zinger that no one should ever say. For example, "WE don't have a prob......more

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