The 10 Golden Rules of Customer Servi..., Christopher Grove
The 10 Golden Rules of Customer Servi..., Christopher Grove
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The 10 Golden Rules of Customer Service
The Story of the $6,000 Egg

Author: Christopher Grove

Narrator: Christopher Grove, Janet Metzger

Unabridged: 53 min

Format: Digital Audiobook Download

Publisher: Ascent Audio

Published: 04/01/2019

Synopsis

Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.

About Christopher Grove

Christopher Grove is an award-winning, veteran actor and narrator based in Los Angeles. He guest-stars on top network TV shows (recurring on Season 2 of David Fincher's
Mindhunter, How To Get Away With Murder, Pretty Little Liars, Revenge,
Scandal, Masters of Sex, Justified, Agent Carter, and more). He has performed at major theaters around the country, including the Mark Taper Forum and the Public Theater.

Chris has lived and worked in London, Toronto, New York, Los Angeles, and some of the places in between. He's the son of a college professor and World War II veteran and of a social worker. He has degrees from the University of Toronto (history and political science) and the University of Southern California (print journalism), where he graduated in the top of his class.

Reviews

Goodreads review by Lovviner

Required to read it at work. Enough said.......more

Goodreads review by Brian

I own my little business and after reading this book, I was able to use some of the tips that I learned to my customers. What I can say about this book is that it works! This book has helped me come up with ways to be different than any other companies. It is a small read, but very helpful to any bu......more

Goodreads review by Russ

Very quick and easy read. Gives some great points and ideas on how to exceed expectations when it comes to customer experience. Each rule is told by way of a story that applies the rule in a practical and clear way, highlighting how the rule applies in all levels of business.......more

Goodreads review by Cyril

The author provides an insights on the rules of customer service. All these 10 rules are clubbed with a customer service story followed by a thought provoking reflection to think about. Simple but easy reading. This book is highly recommended to those in the front end and customer support.......more

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