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The 10 Golden Rules of Customer Service
The Story of the $6,000 Egg
Author: Deb Duncan, Todd Duncan
Narrator: Janet Metzger, Christopher Grove
Unabridged: 53 min
Format: Digital Audiobook Download
Publisher: Gildan Media
Published: 04/01/2019
Synopsis
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.