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1) There are three fundamental principles to keep in mind when dealing with others, especially when our aim is to win them over or influence them positively. First, never criticize, condemn, or complain.
2) Keep in mind that we are all self-preserving beings who are naturally compelled to defend, redirect, and reject all threats to our well-being, specifically threats to our pride.
Expert Secrets Communication Skills, Critical Thinking & NLP: The Ultimate Neuro-Linguistic Programming Guide to Improve Body Language, Charisma, Decision Making, Problem Solving, and Self-Discipline.