Resolving Conflicts at Work, Kenneth Cloke
Resolving Conflicts at Work, Kenneth Cloke
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Resolving Conflicts at Work
Ten Strategies for Everyone on the Job

Author: Kenneth Cloke, Joan Goldsmith, Warren Bennis

Narrator: Danny Campbell

Unabridged: 14 hr 38 min

Format: Digital Audiobook Download

Publisher: Ascent Audio

Published: 10/30/2018


Synopsis

The classic text on resolving workplace conflicts, fully revised and updated

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book

Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace

Presents new chapters on leadership and transformational conflict coaching, and organizational systems design

This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.

Reviews

Goodreads review by Jeffrey

Another one of those books that could be 1/3rd as long. However I found this book to be way more useful than say 'Getting to Yes' and other books within the genre. Strategy #6 - Solve Problems Paradoxically and Creatively is great. It reminds me of 26 years ago when I listened to a song that fundame......more

Goodreads review by Gordon

Conflict is normal and conflict in the workplace is likely. When we understand this and understand the causes of conflict we are better equipped to engage positively with the issues when they arise. This is a really helpful and practical book for anyone who has any form of managerial responsibility......more

This book was redundant at times (how often do books we read for class feel like this) but genuinely helpful as a first generation college student/immigrant navigating the corporate world for the first time. Helpful terminology and clearly delineated indicators of a functional company make red flags......more

Goodreads review by Louise

Well done, my students Lionel it.......more