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Resolving Conflict with Class
Communicate with Confidence Series
Author: Dianna Booher CPAE
Narrator: Dianna Booher CPAE
Unabridged: 39 min
Format: Digital Audiobook Download
Publisher: Made For Success
Published: 12/31/1969
Categories: Nonfiction, Language Arts
Synopsis
Conflict can result from excellent work or poor work, from good intentions or misrepresented intentions, from appropriate or inappropriate behavior. When the inevitable conflict crops up, deal with it so that it doesn't drain your energy and sabotage your effectiveness. Learn to
Identify resolvable and unresolvable conflicts so you know when and how to your spend time and emotional effort
Choose one of four key options to resolve conflictsall under your control
Phrase conflict statements directly but positively to focus discussion on the real issue
Give and accept constructive feedback to make ideas usable and improve results
Use disagreement to develop creative solutions to problems