Resolving Conflict with Class: Communicate with Confidence Series

Synopsis

Conflict can result from excellent work or poor work, from good intentions or misrepresented intentions, from appropriate or inappropriate behavior. When the inevitable conflict crops up, deal with it so that it doesn't drain your energy and sabotage your effectiveness. Learn to Identify resolvable and unresolvable conflicts so you know when and how to your spend time and emotional effort Choose one of four key options to resolve conflictsall under your control Phrase conflict statements directly but positively to focus discussion on the real issue Give and accept constructive feedback to make ideas usable and improve results Use disagreement to develop creative solutions to problems