Outstanding!, John G. Miller
Outstanding!, John G. Miller
2 Rating(s)
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Outstanding!
47 Ways to Make Your Organization Exceptional

Author: John G. Miller

Narrator: John G. Miller

Unabridged: 3 hr 16 min

Format: Digital Audiobook Download

Publisher: Penguin Audio

Published: 01/07/2010


Synopsis

"Outstanding! hits the nail on the head in every way: Practical content, terrific stories, and an easy read. Miller has provided a road map for organizations to become exceptional--just follow the path laid out. Definitely a must read!"
--Dave Ramsey, author of Total Money Makeover and host of The Dave Ramsey Show

Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations. People in these organizations hold values and take actions-- individually and collectively--that are not always easy or obvious but are fundamentally powerful.

Informed by his own commitment to the concept of personal accountability and enlivened by compelling true stories from exceptional organizations, in this insightful and accessible book John Miller identifies the principles and behaviors that distinguish such organizations from the pack and provides readers with ways to integrate them into their own work.

With its pithy entries that carry significant impact, Outstanding is by turns a playbook, a guide, and an inspiration. It is filled with practical ideas that can--and should--be used every single day by individuals and teams from the boardroom to the stockroom for creating a distinguished organization with which customers and stakeholders will want to work.

About The Author

John G. Miller is the founder of QBQ, Inc., an organizational development company dedicated to making personal accountability a core value for organizations and individuals. QBQ, Inc. has worked with hundreds of Fortune 500 and other companies and governmental and non-government organizations internationally. Miller, who appears frequently on national television and radio, is the author of the bestselling QBQ! The Question Behind the Question and Flipping the Switch: Five Keys to Success at Work and in Life. He lives in Denver.


Reviews

Goodreads review by Jacki on February 02, 2011

John Miller's book, OUTSTANDING!: 47 WAYS TO MAKE YOUR ORGANIZATION EXCEPTIONAL, is, well, ... OUTSTANDING! The author of QBQ and Flipping the Switch, may have written his best book ever. Quite often authors put out a book that is little more than a regurgitation of their earlier books. Not so, here......more

Goodreads review by Kevin on October 28, 2020

I love a couple of things when I pick up a book. I love when the title is clear and promises me something tangible (something of course that I care about). I also love when the book delivers. Plus, when the book is written by a really smart person, who I’ve had the privilege to work with a bit, it’s......more

Goodreads review by Bill on January 16, 2022

This is a fast, simple read aimed at the employees of organizations more than the managers and C-levels. Each chapter topic is brief and speaks on each of the "47 Ways..." Some chapters hit (Make Meetings Meaningful, Hire Character, and Seek No Culprits) while others miss completely with seriously b......more

Goodreads review by Ashwin on June 26, 2022

To say I was pleasantly surprised by this book would be an understatement. I picked up when glancing through the shelves at my local library, & was intrigued by the premise enough to check it out. My goal was fairly simple; I work for a 501(c)3 non-profit, & as I enter a new role tied to leadership,......more

Goodreads review by Amanda on April 05, 2024

I didn't connect with Outstanding! as much as I did with QBQ!, and John almost lost me before he acknowledged that customers don't have the right to abuse customer service employees. That said, I do think there are valuable takeaways from this book that I will apply to my leadership and my growth jo......more