

Managing Knock Your Socks Off Service
Author: David Zielinski, John Bush, Ron Zemke, Chip R. Bell
Narrator: Sean Pratt
Unabridged: 7 hr 28 min
Format: Digital Audiobook Download
Publisher: Ascent Audio
Published: 08/01/2008
Categories: Nonfiction, Business & Economics, Self-help
Synopsis
Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:
Find and retain service-oriented people
Get to know customers intimately
Build a service vision
Train and coach
Create and maintain a service-management process that aligns people, systems, and customers
Involve and empower employees
Recognize and reward good performance
Filled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.