Lead with Hospitality, Taylor Scott
Lead with Hospitality, Taylor Scott
List: $19.99 | Sale: $13.99
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Lead with Hospitality
Be Human. Emotionally Connect. Serve Selflessly.

Author: Taylor Scott, Jon Gordon

Narrator: Taylor Scott

Unabridged: 6 hr 5 min

Format: Digital Audiobook Download

Publisher: Ascent Audio

Published: 05/25/2021


Synopsis

Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. In Lead with Hospitality, Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: how making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose; how serving people with empathy and compassion sparks workers' highest productivity; how making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity; and how making people feel significant drives them to deliver their best work. He also shares specific, practical steps you can take to put these principles into action.

Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.

Reviews

Goodreads review by Ell on March 08, 2021

This is a really great book and the "lessons" can be applied to so many situations. What I enjoyed most is the unique and simple yet powerful perspectives that the author presents throughout the book. I recommend this book to all ages in any industry.......more

Goodreads review by Tammy on November 24, 2021

Leadership is a skill that is sorely lacking in business today. The unprecedented number of unfilled job vacancies in the job market tells us that employees are fed up with the dehumanizing conditions typical of most workplaces. Companies are left with two choices - either take the excellent advice......more

Goodreads review by Efrain on June 15, 2021

Taylor Scott has found a way to both simplify and demystify leadership in a way that makes it feel extremely human. As a Leadership and Employee learning specialist I often engage in the conversation about whether or not Leadership is learnable or innate. In his unique and casual way, Taylor reminds......more

Goodreads review by Craig on June 04, 2024

Leaning into the subject matter of service, my reading interest brought me to 'Lead with Hospitality: Be Human. Emotionally Connect. Serve Selflessly.' by Taylor Scott. While my awareness of this book was raised by a highly skilled trainer in the hotel industry, the principals and lessons speak to r......more

Goodreads review by Lora on September 18, 2021

This is a leadership book that provides actions and ideas that can be immediately put into practice. I especially appreciated each chapter’s ending - a recap providing practical ideas to try and implement. I work in manufacturing and enjoyed seeing leadership examples from a different industry and c......more