Just Listen, Mark Goulston
Just Listen, Mark Goulston
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Just Listen
Discover the Secret to Getting Through to Absolutely Anyone

Author: Mark Goulston

Narrator: Arthur Morey

Unabridged: 7 hr 53 min

Format: Digital Audiobook Download

Published: 04/21/2020

Synopsis

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.In Just Listen, Goulston provides simple yet powerful techniques you can use to really get through to people including how to:make a powerful and positive first impression;listen effectively;make even a total stranger (potential client) feel understood;talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset;and achieve buy-in--the linchpin of all persuasion, negotiation, and sales.Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone.With this groundbreaking book, you will be able to master the fine but critical art of effective communication.

About Mark Goulston

Mark Goulston, MD, FAPA is a board-certified psychiatrist, fellow of the American Psychiatric Association, former assistant clinical professor of psychiatry at UCLA NPI, and a former FBI and police hostage negotiation trainer. He is the creator of Theory Y Executive Coaching—which he provides to CEOs, presidents, founders, and entrepreneurs—and is a TEDx and international keynote speaker. He is the creator and developer of Surgical Empathy, a process to help people recover and heal from PTSD, prevent suicide in teenagers and young adults, and help organizations overcome implicit bias. Dr. Goulston is the author or principal author of seven prior books, including Why Cope When you Can Heal: How Healthcare Heroes of COVID-19 Can Recover from PTSD, PTSD for Dummies, Get Out of Your Own Way: Overcoming Self-Defeating Behavior, Just Listen: Discover the Secret to Getting Through to Absolutely Anyone, Real Influence: Persuade Without Pushing and Gain Without Giving In, and Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life. He hosts the My Wakeup Call podcast, where he speaks with influencers about their purpose in life and the wakeup calls that led them there. He also is the co-creator and moderator of the multi-honored documentary Stay Alive: An Intimate Conversation About Suicide Prevention. He appears frequently as a human psychology and behavior subject-area expert across all media, including news outlets ABC, NBC, CBS, and BBC News, as well as CNN, Today, Oprah, the New York Times, the Wall Street Journal, Forbes, Fortune, Harvard Business Review, Business Insider, Fast Company, Huffington Post, and Westwood One.

Reviews

Goodreads review by Jenny on July 27, 2011

An excellent book, I'll probably buy it in paperback and re-read it periodically. Some reminders of what it says: Stop trying to be interesting, be interested instead. Practice moving quickly from: Oh fuck! (reaction) to Oh God! (emotional release) to Oh Jeez (re-centre yourself) to Oh well (re-focus)......more

Goodreads review by Erika on July 22, 2012

The core message of this book is sound: getting people to listen to you requires you listening to them. Effective communication requires work to understand the person you are trying to communicate with. Beyond the core message, this book had a lot of practical tips with something of a laundry list f......more

Goodreads review by Victoria on February 07, 2012

"Just Listen" is an outstanding, practical how-to guide for becoming a better face-to-face communicator. As a professional communicator, I often find it easier to write for an amorphous, anonymous large audience, or speak in front of a large room, rather than work one on one with people who are resi......more

Goodreads review by Tom on August 23, 2015

Stating the obvious and stretching it into a book. An article would have sufficiently covered the context.......more

Goodreads review by George on May 26, 2013

There are a lot of interesting and salient points made in this book about connecting with people. Some of it seems like common sense, and some of it seems truly novel. At times, though, while I was reading certain chapters, it felt more like a guidebook on how to manipulate others and less like sugg......more

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