Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience, Micah Solomon
  • List: $20.99  |  Sale: $14.70
    Club: $10.49
    • Facebook Share
    • Twitter Share
    • Pinterest Share

Details

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

Author: Micah Solomon

Narrator: Gabe Wicks , John Behrens , Jakob Lewis

Unabridged: 5 hr 16 min

Format: Digital Audiobook

Publisher: HarperCollins Leadership

Published: 01/14/2020

Genre: Business & Economics - Customer Relations

Includes: Bonus Material

Synopsis

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

When it comes to delivering great customer service and customer experience, many companies miss the mark. But there’s no reason this should include you and your company. Ignore Your Customers (and They’ll Go Away) spells out, step by step, how to craft a customer service culture and customer experience so powerful that they’ll transform your organization and boost your company’s bottom line.

You’ll enjoy inspirational, often hilarious, tales from the trenches as author Micah Solomon, one of the world’s best-known customer service consultants, relates hands-on adventures about assessing and improving customer service in various industries.

You’ll spend time behind the scenes with Zappos CEO Tony Hsieh and discover how the company delivers “wow” customer service. From Richard Branson, you’ll learn how Virgin brands deliver authentic customer service (avoiding what Branson calls “Stepford Customer Service”) and Branson’s secrets for turning social media attackers into brand promoters.

Drawing on a wealth of stories personally assembled from today’s most innovative and successful companies, including Amazon, Cleveland Clinic, Drybar, USAA Insurance, and The Ritz-Carlton Hotel Company, Solomon reveals what it takes to turn a ho-hum customer interaction into one that drives customer engagement and lifelong loyalty.

Recommended

Customer Success How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, Nick Mehta
Customer Success
by Nick Mehta

List: $27.98

Sale: $19.59

Club: $13.99

Narrator: Tim Andres Pabon
Published: 07/01/2017

The 60 Second Sale The Ultimate System for Building Lifelong Client Relationships in the Blink of an Eye, David V. Lorenzo
The 60 Second Sale
by David V. Lorenzo

List: $19.99

Sale: $13.99

Club: $9.99

Narrator: David V. Lorenzo
Published: 04/30/2019

Hug Your Customers The Proven Way to Personalize Sales and Achieve Astounding Results, Jack Mitchell
Hug Your Customers
by Jack Mitchell

List: $24.98

Sale: $17.49

Club: $12.49

Narrator: Jack Mitchell
Published: 04/14/2015

What Customers Crave How to Create Relevant and Memorable Experiences at Every Touchpoint, Nicholas J. Webb
What Customers Crave
by Nicholas J. Webb

List: $14.99

Sale: $10.50

Club: $7.49

Narrator: James Foster
Published: 12/15/2016

Driven to Delight, Joseph A. Michelli
Driven to Delight
by Joseph A. Michelli

List: $14.99

Sale: $10.50

Club: $7.49

Narrator: Joseph A. Michelli
Published: 12/06/2015

Emotional Intelligence 2.0, Jonathan Lee
Emotional Intelligence 2.0
by Jonathan Lee

List: $14.95

Sale: $10.47

Club: $7.47

Narrator: Shaniese Reyes
Published: 04/07/2020

Never Lose a Customer Again Turn Any Sale into Lifelong Loyalty in 100 Days, Joey Coleman
Never Lose a Customer Again
by Joey Coleman

List: $20.00

Sale: $14.00

Club: $10.00

Narrator: Joey Coleman
Published: 04/03/2018

The Customer Success Professional's Handbook How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth For Your Company, Ruben Rabago
The Customer Success Professional's H...
by Ruben Rabago

List: $19.99

Sale: $13.99

Club: $9.99

Narrator: Daniel Henning
Published: 03/24/2020

How Clients Buy A Practical Guide to Business Development for Consulting and Professional Services, Doug Fletcher
How Clients Buy
by Doug Fletcher

List: $19.99

Sale: $13.99

Club: $9.99

Narrator: Barry Abrams
Published: 05/28/2019
{"id":"3607393","ean":"9781400214945","abr":"Unabridged","title":"Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience","subtitle":"The Simple Playbook for Delivering the Ultimate Customer Service Experience","author":"Micah Solomon","rating_average":"5","narrator":"Gabe Wicks , John Behrens , Jakob Lewis","ubr_id":"3607393","abr_id":"0","ubr_price":"20.99","abr_price":"0.00","ubr_memprice":"12.59","abr_memprice":"0.00","ubr_narrator":"Gabe Wicks , John Behrens , Jakob Lewis","abr_narrator":"","ubr_length":"Unabridged: 5 hr 16 min","abr_length":"Abridged: "}