Ignore Your Customers and Theyll Go..., Micah Solomon
Ignore Your Customers and Theyll Go..., Micah Solomon
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Ignore Your Customers (and They'll Go Away)
The Simple Playbook for Delivering the Ultimate Customer Service Experience

Author: Micah Solomon

Narrator: Jakob Lewis, Gabe Wicks, John Behrens

Unabridged: 5 hr 16 min

Format: Digital Audiobook Download

Published: 01/14/2020

Includes: Bonus Material Bonus Material Included

Synopsis

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line.   You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries.In Ignore Your Customers (and They'll Go Away), you will find:Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company.A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture.Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable.Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.Charts, "cheat sheets," and discussion questions are available in the audiobook companion PDF download.

About Micah Solomon

Micah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience. He’s a bestselling author, customer service consultant, and popular keynote speaker. Additionally, he’s a frequent contributor to Forbes and has been featured in The Washington Post, The New York Times, Harvard Business Review, as well as on ABC and CBS. Solomon is a business leader and entrepreneur, and he was an early investor in the technology behind Apple’s Siri. His broad expertise includes the hospitality industry, healthcare (patient experience), AI (artificial intelligence), retail, automotive, manufacturing, technology, banking, finance, nonprofit, and government.

Reviews

Goodreads review by Scott on January 15, 2020

Micah Solomon is such a breezy and engaging writer that I’ll often sit down with every intention of reading for just a few minutes only to suddenly realize I’m halfway through the book and I should really put it down to get to the rest of my work, but oh what the hell, I’m already halfway done, I mi......more

Goodreads review by Sarah on January 25, 2020

As a Certified Patient Experience Professional (CPXP), I'm always looking for new books to recommend to colleagues working to improve the patient, family, provider and employee experience in care settings. Micah is a thought leader in the customer experience (CX) space so I knew this would be a grea......more

Goodreads review by Blaine on March 17, 2020

Read Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience (HarperCollins Leadership) by Micah Solomon. ... The author, today's best-known customer service and customer customer experience consultant, shows how you can transform your......more

Goodreads review by Yana on January 14, 2020

Micah Solomon’s “Ignore your customers (and They’ll Go Away) offers a simple and easy to read answer to the challenging question “how do I keep my customers?” It is much more cost effective to keep a customer than it is to have a sales representative find a new customer, or a marketer to come up wit......more

Goodreads review by Kimberly on January 22, 2020

I received this book as a gift and I'm so glad I read it. The book really hits its target. My business is based on contracts that generally do not last more than two years. Keeping customers longer and gaining referrals are two primary goals of mine. This has given me quite a few keys to unlock thos......more

Quotes

'Micah Solomon shares some of the most instructive customer service adventures of notable business leaders at Amazon, USAA Insurance and Ritz-Carlton, among other big brands. These funny and inspiring tales promise to provide a great guide for getting your customer experience where it needs to be.'--Rhett Power, Forbes

'... a supremely useful book... actionable advice ...straight-forward language anyone can understand. You feel like he's sitting down with you over a cup of coffee talking. Yet it's backed with the authority and insights of years of experience. Read Ignore Your Customers if you do NOT want your hard-won customers to go away.' - Small Biz Trends

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