Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience, Micah Solomon
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Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

Author: Micah Solomon

Narrator: Gabe Wicks , John Behrens , Jakob Lewis

Unabridged: 5 hr 16 min

Format: Digital Audiobook

Publisher: HarperCollins Leadership

Published: 01/14/2020

Genre: Business & Economics - Customer Relations

Includes: Bonus Material

Synopsis

<p>Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.</p><p>When it comes to delivering great customer service and customer experience, many companies miss the mark. But there&rsquo;s no reason this should include you and your company. Ignore Your Customers (and They&rsquo;ll Go Away) spells out, step by step, how to craft a customer service culture and customer experience so powerful that they&rsquo;ll transform your organization and boost your company&rsquo;s bottom line.</p><p>You&rsquo;ll enjoy inspirational, often hilarious, tales from the trenches as author Micah Solomon, one of the world&rsquo;s best-known customer service consultants, relates hands-on adventures about assessing and improving customer service in various industries.</p><p>You&rsquo;ll spend time behind the scenes with Zappos CEO Tony Hsieh and discover how the company delivers &ldquo;wow&rdquo; customer service. From Richard Branson, you&rsquo;ll learn how Virgin brands deliver authentic customer service (avoiding what Branson calls &ldquo;Stepford Customer Service&rdquo;) and Branson&rsquo;s secrets for turning social media attackers into brand promoters.</p><p>Drawing on a wealth of stories personally assembled from today&rsquo;s most innovative and successful companies, including Amazon, Cleveland Clinic, Drybar, USAA Insurance, and The Ritz-Carlton Hotel Company, Solomon reveals what it takes to turn a ho-hum customer interaction into one that drives customer engagement and lifelong loyalty.</p>

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