I Hear You
Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus... in Three Easy Steps

You have the power to shift your most stuck situation. It is not hopeless. However, you need to remember that you can only change yourself—you cannot change other people. Understanding a different perspective does not mean giving up your own viewpoint. Many aspects go into how someone views the worl......more

Solid book on handling tough communication issues. When stuck, analyze the situation from three different perspectives: - Others, from the inside ("Tell their story") - Yourself from the outside ("See yourself how others see you") - The situation from the outside ("See the system")......more

Why, oh, why is it so hard to teach communication skills in books? Maybe because it's impossible? Because, stripped of tone/inflection/poetry/humor and other vocal (not to mention visual) cues, we can't relate to the examples at hand, much less internalize them? No matter how kind and wise and skill......more

Conflicts and communications breakdowns are inevitable. Mr. Ebenstein refers to these as “stuck situations.” In his book, I Hear You, he provides useful and practical tools and techniques for identifying and resolving conflicts and communication failures. The premise of the I Hear You is that you mu......more

A very useful primer on improving communication in difficult situations. Should be read by all business people!......more