Hug Your People, Jack Mitchell
Hug Your People, Jack Mitchell
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Hug Your People
The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results

Author: Jack Mitchell

Narrator: James Boles

Unabridged: 6 hr 4 min

Format: Digital Audiobook Download

Publisher: Tantor Media

Published: 04/14/2008

Synopsis

"Giving great personalized customer service has always been the foremost goal in my family, but one thing we never lose sight of is that you can't possibly deliver great service if you don't treat your own associates right." So says Jack Mitchell, CEO of his family's astoundingly successful chain of clothing stores. In Hug Your People, he shares his secrets for creating happy employees, secrets as simple as they are revolutionary:

—Be NICE to them (and hire nice people to begin with)

—TRUST them (they deserve it and will work even harder and smarter to continue to earn that trust)

—Instill PRIDE in them (they are more productive when they are proud of their work)

—INCLUDE them (since you can't do it alone)

—Generously RECOGNIZE them (and not only with money—but don't be chintzy, either)

Hug Your People is filled with real stories about real people. Jack offers his principles on "hugging" your associates—whether they are the sales team, the cleaning staff, the delivery people, the backroom financial wizards, the marketing and advertising departments, or outsourced staff. Hug Your People is just what today's employees and managers need.

About Jack Mitchell

Jack Mitchell is the CEO of Mitchells, Richards, and Marshs, three of the most successful clothing stores in the business, and the author of the bestseller Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results. He graduated from Wesleyan University in 1961 and earned a master's degree in Chinese history from the University of California, Berkeley. He and his wife, Linda, live in Wilton, Connecticut, where they raised four sons.

Reviews

Goodreads review by Nikita

General things about attention to your colleagues/employees. I reckon that it would be very useful for managers in large corporations with 500+ employees. As for start-ups and smaller companies main ideas of this is book is in theirs DNA.......more

Goodreads review by Dave

My brother has years of experience and training in management and has built a successful business. I asked him what management book he recommended and this is it. Recommended if you want to build an enjoyable work community.......more

Goodreads review by Anastasiia

The amount of cliches is very annoying, it could've been an article.......more

Goodreads review by Khuram

I listened to the audiobook version. This book has a lot of important ideas and useful practical principles for creating an organisation that revolves around niceness and being human, and does away with the mechanical relationships we've all been building in the workplace for the last few decades. Th......more

Goodreads review by Alex

Nice book about culture. A lot of ideas on how to appreciate people at work. It's not a comprehensive guide, and author in no way implies so, more like a rule book of a family business. But quite interesting to have a peek into.......more

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