Heartificial Empathy
Putting Heart into Business and Artificial Intelligence

Heartificial Empathy explores the power of empathy, one of the most untapped levers of productivity in business. In the new tech-infused era, where companies continue to scramble with digital transformation, trying to be more customer-centric and spurring innovation, empathy is a killer app. Heartificial Empathy grapples with the major business challenges associated with making organisations and machines more empathic. This is the second and significantly expanded and modified edition of the award-winning Heartificial Empathy, reflecting important developments in artificial intelligence as well as the new context post-pandemic of the future of work, and issues of and new solutions for mental health therapy. Empathy has never been more needed, yet businesses continue to struggle to create a culture of empathy. The author lays out the business case and a path for putting more heart and empathy into business and machines for a healthier and more profitable future.2nd EDITION: WINNER MAINCREST MEDIA AWARD 2024 (Business Management)1st EDITION: WINNER BOOK EXCELLENCE AWARD 2019 and BUSINESS BOOK AWARDS finalistPRAISE RECEIVED:"In Heartificial Empathy, Minter Dial masterfully makes the case for why empathy is not only teachable but a requirement for success in business and in life. By dissecting the elements of empathy, Dial has created the recipe book of how to embed and increase empathy in yourself, your organization, and in our machines."— Charlene Li, bestselling author"In a tech-driven society, empathy is an increasingly rare and valuable skill. Minter Dial's new book is a thought-provoking exploration of the role of empathy in the modern workplace, and how to nurture and sustain it." — Dorie Clark, bestselling author