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Handling Confrontation at Work
Psychological Self-Defense for the Workplace
Author: Gerry Williams
Narrator: David Ryder
Unabridged: 2 hr 23 min
Format: Digital Audiobook Download
Publisher: Summersdale Publishing
Published: 02/05/2008
Category: Business & Economics - Management
Synopsis
This guide is primarily concerned with the safety of the person and the minimising of potential physical conflict and personal injury.This guide looks at awareness of potential behaviour patterns that may lead to aggressiveness; avoidance of situations where the potential for aggressive behaviour exists; interpretation of non-verbal communications signals; control and de-escalation techniques; an outline of techniques for your personal safety.