Guest Expectations in The Hospitality Property Industry - 2023
Hotels-Resorts-Inns-Bed and Breakfasts-Vacation Homes

Learn how to step back and analyze your hospitality property objectively.Opening, developing and operating your hotel, resort, inn, bed and breakfast or vacation home is often a work of dedication and passion, so much so that it is easy to get lost in your surroundings.In this 10-part tutorial series, I will challenge you to step back and look at your property as an outsider, the big picture. You may be surprised at what you find.How Does Your Property CompareHow to Become Your Own GuestIs Your Hospitality Property AccessibleIs Your Restaurant Meeting Its Potential?How to Get Endless ReferralsNegative Reviews Are Good For BusinessHow to Prepare For When Guests ReturnReopening Hotels, Resorts, Bed & Breakfasts etc. After COVID-19.What Will Your Guests Expect Post LockdownWhat Is The Future Of The Hospitality Property IndustryYou can view this section as an individual course or watch it as part of the “Your Guide to Owning & Operating a Hospitality Property – Successfully” course.Any downloads or checklists mentioned in this audiobook can be found at https://keystonehpd.com/guestexpectationsDo you want to see your property as your guest do? Don’t hesitate. Sign up now!