Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, Leonardo Inghilleri
  • List: $27.98  |  Sale: $19.59
    Club: $13.99
    • Facebook Share
    • Twitter Share
    • Pinterest Share

Details

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Author: Leonardo Inghilleri, Micah Solomon

Narrator: Sean Pratt

Unabridged: 5 hr 39 min

Format: Digital Audiobook

Publisher: Gildan Audio

Published: 04/01/2014

Genre: Business & Economics - Consumer Behavior

Synopsis

"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's entertainment and technology company Oasis, and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, "Leonardo and Micah's philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization." Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before. Honors received: * A Jack Covert Selection * CEO Refresher Top Ten Best Business Book of the Year * 800-CEO-READ Business Book of the Year Awards Shortlist winner * Philadelphia Bulletin "Must Read" business book * Book of the Month, Las Vegas Women's REALTOR® * DearReader.com Business Book Club Selection * Shanghai Daily Press #1 U.S. Business Book

Recommended

Pre-Suasion Channeling Attention for Change, Robert Cialdini
Pre-Suasion
by Robert Cialdini

List: $19.99

Sale: $13.99

Club: $9.99

Narrator: John Bedford Lloyd
Published: 09/06/2016

The Predictably Irrational, Dr. Dan Ariely
The Predictably Irrational
by Dr. Dan Ariely

List: $23.99

Sale: $16.79

Club: $11.99

Narrator: Simon Jones
Published: 02/19/2008

Focus on Your Customer Profit Growth Strategies, Brian Tracy
Focus on Your Customer
by Brian Tracy

List: $17.98

Sale: $12.59

Club: $8.99

Narrator: Brian Tracy
Published: 07/01/2016

Buyology Truth and Lies About Why We Buy, Martin Lindstrom
Buyology
by Martin Lindstrom

List: $17.50

Sale: $12.25

Club: $8.75

Narrator: Paco Underhill
Published: 10/21/2008

Customer Love Great Stories About Great Service, Mac Anderson
Customer Love
by Mac Anderson

List: $15.98

Sale: $11.19

Club: $7.99

Narrator: Derek Shetterly
Published: 07/01/2014

Customer Obsessed A Whole Company Approach to Delivering Exceptional Customer Experiences, Eric Berridge
Customer Obsessed
by Eric Berridge

List: $29.98

Sale: $20.99

Club: $14.99

Narrator: Tim Andres Pabon
Published: 07/01/2017

Predictive Analytics The Power to Predict Who Will Click, Buy, Lie, or Die, Revised and Updated, Eric Siegel
Predictive Analytics
by Eric Siegel

List: $29.98

Sale: $20.99

Club: $14.99

Narrator: Steven Menasche
Published: 06/01/2017

Swiped How to Protect Yourself in a World Full of Scammers, Phishers, and Identity Thieves, Adam Levin
Swiped
by Adam Levin

List: $34.98

Sale: $24.48

Club: $17.48

Narrator: Adam Levin
Published: 12/01/2015

Tilt Shifting Your Strategy from Products to Customers, Niraj Dawar
Tilt
by Niraj Dawar

List: $27.98

Sale: $19.59

Club: $13.99

Narrator: Walter Dixon
Published: 04/01/2014
{"id":"455752","ean":"9781469028910","abr":"Unabridged","title":"Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization","subtitle":"The Secrets of Building a Five-Star Customer Service Organization","author":"Leonardo Inghilleri","rating_average":"3.5","narrator":"Sean Pratt","ubr_id":"455752","abr_id":"0","ubr_price":"27.98","abr_price":"0.00","ubr_memprice":"16.79","abr_memprice":"0.00","ubr_narrator":"Sean Pratt","abr_narrator":"","ubr_length":"Unabridged: 5 hr 45 min","abr_length":"Abridged: "}