Emotional Intelligence
A Simple and Actionable Guide to Increasing Performance, Engagement and Ownership

As organizations around the world are putting more focus on the mindset and wellbeing of staff, the need to develop Emotional Intelligence (EI) has never been greater.

Cutting through the hype and dispelling the myths about EI, this practical, easy-to-use resource provides clear guidance, powerful tools, and actionable steps for developing and implementing EI in the workplace for immediate results. Amy Jacobson, an experienced EI specialist, leadership trainer and coach, shares the tools, methodologies, concepts, and actions that increase EI in any situation. This must-have guide: offers a powerful five-part methodology to help you understand and implement Emotional Intelligence principles in both your personal and professional life; increases your Emotional Intelligence in the workplace to enable you to inspire and energize staff, support empathy and self-awareness, and drive high levels of performance; improves the way you handle high pressure environments, manage challenging situations, and interact with people with different communication styles; helps you solve difficult problems in the workplace such as loss of purpose and engagement, cultural issues, poor communication, and low productivity; and provides concrete steps for eliminating negative behaviors and for owning the role you play, your impact on others, and the decisions and choices you make.