Driven to Delight, Joseph A. Michelli
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Driven to Delight

Author: Joseph A. Michelli

Narrator: Joseph A. Michelli

Unabridged: 7 hr 31 min

Format: Digital Audiobook

Publisher: Brilliance Audio

Published: 12/06/2015

Genre: Business & Economics - Customer Relations

Synopsis

New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.

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