Don't Take the Bait to Escalate
Conflict Is Inevitable. Being a Jerk Is Optional.

Turn conflict in your favor. The Bible tells us that as far as it depends on us, we’re to be at peace with all people. But what happens when conflict is unavoidable? Here’s some good news: there are sociologically sound ways to de-escalate conflict and win negotiations without acting like a jerk. Even better, you can actually emerge from conflicts with a stronger relationship with the person who was your adversary—whether it’s on the job, with your neighbor, in your marriage, or in a dark parking lot. When it comes to your current (or next) conflict, remember that resolution starts with de-escalation. This book will show you four factors you must not overlook, three mistakes you must not make, fourteen conflict-resolution skills you can quickly master, and thirteen easy-to-use tactics and tricks. When facing conflict, you don’t have to choose between running away and an ugly confrontation. This book offers you a winning game plan. You’ll handle conflicts with faith and confidence—and perhaps even a touch of eagerness. Loving your enemy starts here.