Frustrated by those conversations across gender lines when you cant get through to that adult son or daughter, that in-law, or that colleague whose reactions puzzle you? Ever stay awake at night replaying a conversation, wondering how things got off track? Differences in communication styles may be the missing link to common ground.
Learn to
Determine how the two genders handle problems differently and what they needand dont needfrom their friends, family, clients, and coworkers
Understand when sympathy is welcomeand when its not
Identify key ego drivers such as being liked versus being respected
Would understanding the communications that promote goodwill and the communications which turn customer off benefit your organization? Have you ever lost a customer and wondered how to bring them back? Would knowing the drivers that motivate custome...
Narrator: Dr. Larry Iverson Ph.D. Published: 12/31/1969
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