Difficult Conversations
Craft a Clear Message, Manage Emotions and Focus on a Solution

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through: uncovering the root cause of friction; maintaining a positive mindset; untangling the problem together; and agreeing on a way forward.