Dealing with Difficult People
Communicate with Confidence Series

Dealing with difficult people is a dilemmawhether dropping off kids at day-care, discussing a colleagues late report, or declining a dinner invitation. The difficulty may be conflicting goals or just someones lousy disposition. Master techniques to handle these difficult types: the hostile over-reactor, the complainer, the perpetual gossip, the super-agreeable, the know-it-all, the helpless, the staller, the worrier. Learn to Identify why these personality types act or react as they do Master coping techniques to prevent difficult people from sabotaging your success Phrase comments to these types to minimize their destructive behaviors and move them to more acceptable attitudes and actions Decrease your own stress by having the necessary coping tools at the tip of your tongue