Dealing with Difficult People: Communicate with Confidence Series, Dianna Booher CPAE
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Dealing with Difficult People: Communicate with Confidence Series

Author: Dianna Booher CPAE

Narrator: Dianna Booher CPAE

Unabridged: 31 min

Format: Digital Audiobook

Publisher: Made For Success

Published: 12/31/1969

Genre: Language Arts & Disciplines - Communication


Dealing with difficult people is a dilemmawhether dropping off kids at day-care, discussing a colleagues late report, or declining a dinner invitation. The difficulty may be conflicting goals or just someones lousy disposition. Master techniques to handle these difficult types: the hostile over-reactor, the complainer, the perpetual gossip, the super-agreeable, the know-it-all, the helpless, the staller, the worrier. Learn to Identify why these personality types act or react as they do Master coping techniques to prevent difficult people from sabotaging your success Phrase comments to these types to minimize their destructive behaviors and move them to more acceptable attitudes and actions Decrease your own stress by having the necessary coping tools at the tip of your tongue

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