Whether you’re in the trenches or the boardroom, you’re going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them?Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.What if the customer’s dissatisfaction was the result of your sales procedures, your lack of training, or the expectations gap created by your marketing people, not the customer’s fault at all? What if you could turn those customers into your best customers by making a few simple changes?Dealing with Difficult Customers will show you:How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.How “Hungry Hippos” and “Problem Children” are sapping your employees' time and energy and what to do about them.The behaviors that turn great customers into dissatisfied critics and how to change them.
The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim- thinking, complaining, and procrastination. No organization—or individual—can successfully compete in the marketplace, achieve goals and ...
The Napoleon Hill Foundation received many requests from people wanting the original, unedited, 1937 copy of Think and Grow Rich. To satisfy those customers the Foundation reproduced Napoleon Hill’s personal copy of the first edition, printed ...
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You can be as innovative and impactful — if you can change your behaviors to improve your creative impact.
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The Next 20 Years Will Be Completely Different From the PastCurrent global trends are bleak: weak economic growth, too much debt, declining incomes for the lower 99%, a dangerous addiction to fossil fuels, and ecological destruction - just to name ...
Brian Buffini, an Irish immigrant who went from rags to riches, shares his strategies for anyone who wants to achieve the American dream.Born and raised in Dublin, Ireland, Brian Buffini immigrated to San Diego, California at the age of nineteen wit...
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This audiobook has a simple message for business leaders: your primary goal must be to serve and raise the poor. The poor need to enter the economic system to buy products, put money in banks, and move into the middle class. This is the only approac...
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