Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Third Edition, Renee Evenson
  • List: $14.99  |  Sale: $10.50
    Club: $7.49
    • Facebook Share
    • Twitter Share
    • Pinterest Share

Details

Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Third Edition

Author: Renee Evenson

Narrator: Sandra Burr

Unabridged: 6 hr 40 min

Format: Digital Audiobook

Publisher: Brilliance Audio

Published: 12/12/2017

Genre: Business & Economics - Development

Synopsis

Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you:Create positive first impressionsSpeak and write effectivelyListen attentivelyIdentify needsDevelop trust, establish rapport, and make customers feel valuedConnect with people in person, on the phone, or via email or social mediaConfidently handle customer complaintsAnd moreCustomer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.

Recommended

Difference The one-page method for reimagining your business and reinventing your marketing, Bernadette Jiwa
Difference
by Bernadette Jiwa

List: $14.99

Sale: $10.50

Club: $7.49

Narrator: Bernadette Jiwa
Published: 05/06/2014

Work Simply Embracing the Power of Your Personal Productivity Style, Carson Tate
Work Simply
by Carson Tate

List: $19.99

Sale: $13.99

Club: $9.99

Narrator: Tanya Eby
Published: 01/02/2015

8 Lessons in Military Leadership for Entrepreneurs, Robert T. Kiyosaki
8 Lessons in Military Leadership for ...
by Robert T. Kiyosaki

List: $17.99

Sale: $12.59

Club: $8.99

Narrator: Tim Wheeler
Published: 05/12/2015

Questions that Sell The Powerful Process for Discovering What Your Customer Really Wants, Second Edition, Paul Cherry
Questions that Sell
by Paul Cherry

List: $14.99

Sale: $10.50

Club: $7.49

Narrator: Patrick Lawlor
Published: 12/14/2017

Think and Grow Rich (1937 Edition) The Original 1937 Unedited Edition, Napoleon Hill
Think and Grow Rich (1937 Edition)
by Napoleon Hill

List: $17.99

Sale: $12.59

Club: $8.99

Narrator: Fred Stella
Published: 11/04/2014

What Color is Your Parachute? 2016 A Practical Manual for Job-Hunters and Career-Changers, Richard N. Bolles
What Color is Your Parachute? 2016
by Richard N. Bolles

List: $14.99

Sale: $10.50

Club: $7.49

Narrator: Patrick Lawlor
Published: 08/11/2015

The Advantage Why Organizational Health Trumps Everything Else In Business, Patrick Lencioni
The Advantage
by Patrick Lencioni

List: $19.99

Sale: $13.99

Club: $9.99

Narrator: Patrick Lencioni
Published: 03/20/2012

The Amazon Way on IoT 10 Principles for Every Leader from the World's Leading Internet of Things Strategies, John Rossman
The Amazon Way on IoT
by John Rossman

List: $14.99

Sale: $10.50

Club: $7.49

Narrator: Christopher Lane
Published: 02/07/2017

Who Gets What And Why The New Economics of Matchmaking and Market Design, Alvin E. Roth
Who Gets What And Why
by Alvin E. Roth

List: $14.99

Sale: $10.50

Club: $7.49

Narrator: Peter Berkrot
Published: 06/02/2015
{"id":"1894668","ean":"9781543640670","abr":"Unabridged","title":"Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Third Edition","subtitle":"Quick and Easy Techniques That Get Great Results, Third Edition","author":"Renee Evenson","rating_average":"0","narrator":"Sandra Burr","ubr_id":"1894668","abr_id":"0","ubr_price":"14.99","abr_price":"0.00","ubr_memprice":"9.74","abr_memprice":"0.00","ubr_narrator":"Sandra Burr","abr_narrator":"","ubr_length":"Unabridged: 6 hr ","abr_length":"Abridged: "}