Bet on Talent, Dee Ann Turner
Bet on Talent, Dee Ann Turner
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Bet on Talent
How to Create a Remarkable Culture That Wins the Hearts of Customers

Author: Dee Ann Turner

Narrator: Pam Ward

Unabridged: 6 hr 12 min

Format: Digital Audiobook Download

Published: 09/03/2019

Synopsis

When it comes to running a business, the most important decisions a leader makes are not about products or locations—they're about people. For the past thirty-three years, Dee Ann Turner has been recruiting, training, and retaining some of the best employees in the restaurant business. Now she's ready to share her secrets on how to build, sustain, and grow an organizational culture that attracts world-class talent and consistently delights customers, no matter what your industry.

In Bet on Talent, Turner shows you how to create a remarkable company culture; select, sustain, and steward talent; nurture internal relationships; create company loyalty that leads to customer loyalty; instill the practice of servant leadership within your organization; treat everyone with honor, dignity, and respect; and much more.

About Dee Ann Turner

Dee Ann Turner began her career at Chick-fil-A, Inc., more than thirty years ago. In 2001, she became Chick-fil-A's first female officer-vice president, talent-responsible for franchisee selection, talent acquisition, talent management, HR operations, diversity and inclusion, culture and engagement, and learning and development. She has shared her expertise as a speaker at venues such as the Coca-Cola Company, Propel Leadership Conference with John Maxwell and Christine Caine, Right Now Media, and the U.S. Air Force Academy's National Leadership and Character Symposium. Turner lives in Peachtree City, Georgia.

Reviews

Goodreads review by Nikki

Started this book with my team at Chick-fil-A before I changed jobs.. here I am 6 months later finally finishing it! If you are in a role that deals with people, especially any type of recruiting, Turner gives lots of insight into the Chick-fil-A recruiting and talent building model. She uses lots o......more

Goodreads review by Bill

I have often said that there is no organizational culture that I respect more than that of Chick Fil-A. Over her thirty years at Chick Fil-A, Dee Ann Turner had a lot to do with their remarkable culture. In this helpful book, Turner shares both principles and stories. She shares the principles she l......more

Goodreads review by Diana

I thoroughly enjoyed Dee Ann Turner’s Book, Bet on Talent. I loved the intertwining of real life stories from her experiences at Chick-Fil-A and also those shared through the operators of many Chick-Fil-A locations. I loved the lay out of the book. It helped me to look at these concepts in a way tha......more

Goodreads review by Bill

Bet on Talent is a "must read" for anyone looking at creating, growing and strengthening a remarkable culture. Using relevant and engaging stories, Dee Ann Turner shares wisdom and insights she has gained from her 30 plus years at Chick-fil-A. Dee Ann stresses the importance of selecting trustworthy......more

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