Be Our Guest, Theodore Kinni
Be Our Guest, Theodore Kinni
4 Rating(s)
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Be Our Guest
Perfecting the Art of Customer Service

Author: Theodore Kinni, The Disney Institute

Narrator: Barry Abrams

Unabridged: 5 hr 26 min

Format: Digital Audiobook Download

Publisher: Tantor Media

Published: 05/05/2015

Synopsis

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.

About Theodore Kinni

Theodore Kinni has written, ghostwritten, or edited numerous books, including No Substitute for Victory: Lessons in Strategy and Leadership from General Douglas MacArthur, Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales Professional, and Ayn Rand and Business. He has written on several topics including: sales, marketing, customer experience, customer service and retention, personal accountability, leadership, human capital, and manufacturing. His clients include The Walt Disney Company, Booz & Company, Prime Resource Group, LIF Group, and IMPAQ, Inc. His articles and reviews have appeared in a wide variety of business periodicals, including Harvard Management Update and The Conference Board Review.

Reviews

Goodreads review by Jeremy on July 10, 2017

I sometimes wonder if companies purposely write hypnotically boring business books to make readers lose interest in discovering the real trade secrets. Going into "Be Our Guest", I was hoping for juicy details about Disney's creepily scientific customer service (i.e. the way they subtly manipulate y......more

Goodreads review by John on January 01, 2022

I recently finished taking Disney's Approach to Quality Service online, and it was fun to see how the program, 10 years later, has updated and expanded the content explored in this book! A lot of things to take away and put into practice - if an updated edition of the book is ever released, I'd reco......more

Goodreads review by Matthew on March 02, 2014

As a pastor and leader, I am always trying to think of what I can do to create an environment that will open up people's hearts to the most important truths in the world. If anyone understands how to create compelling environments, it's Disney. Some of my favorite thoughts in the book were: "Quality......more

Goodreads review by Caleb on February 02, 2021

Why you should read this book:You're looking for a short, fun inspiration towards customer obsession....Or if you're looking for an excuse to visit a Disney Park for "career development". Why you should not read this book:If you haven't visited a Disney park before and experienced the magic yoursel......more

Goodreads review by Brittni | semi-hiatus on February 20, 2025

This was a really interesting & inspirational book. It spent too much time on the history of Disney and less on the meat & potatoes of the customer service piece, but I did find the history interesting. It was a bit like a long sales pitch for the Disney Institute classes. Between all of that, I did......more

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