The Starbucks Experience
5 Principles for Turning Ordinary Into Extraordinary

In The Starbucks Experience, Joseph Michelli reveals how you can follow the Starbucks way to reach out to entire communities; listen to individual workers and consumers; seize growth opportunities in every market; and custom-design a truly satisfying experience that benefits everyone involved. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.