The Contrarian Effect, Elizabeth Marshall
The Contrarian Effect, Elizabeth Marshall
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The Contrarian Effect
Why It Pays (Big) to Take Typical Sales Advice and Do the Opposite

Author: Elizabeth Marshall, Michael Port

Narrator: Michael Port

Unabridged: 3 hr 8 min

Format: Digital Audiobook Download

Publisher: Ascent Audio

Published: 09/29/2008


Synopsis

Times have changed.
The typical old sales tactics we're all familiar with no longer work. Cold calling gets you nowhere, door-to-door selling is a nonstarter, and today's consumers are too savvy for most traditional scripts and closing techniques. With those tactics, it takes more time and effort to reach fewer and fewer clients. If you're still doing it the old-fashioned way, you're probably barely keeping your career afloat.
If you want to stop treading water and start making sales, The Contrarian Effect has the answer. This sales approach is like no other in history. Not only do traditional sales tactics fail most of the time, we're actually better off doing the exact opposite! It may sound crazy, but it's not just a novel idea; it's a counterintuitive approach to sales that really works.
High technology and instant communication have put customers firmly in control of the sales process. They don't answer calls from unknown numbers; they demand honesty and transparency in the sales process; they are well informed about your product before they deal with you; and they have no patience for pressure tactics like closing questions. No wonder traditional sales methods no longer work.
Whether you know it or not, many of today's best companies have already discovered the contrarian effect. They're giving up high-pressure selling for low-pressure customer interactions. Other companies are ditching the shotgun approach and getting to know specific customers and what they like in order to offer them the exact kind of product they want. These are examples of the contrarian effect in action, and it not only works, it works well.
If you or your organization is in the sales doldrums, it's time to shake things up. Listen to The Contrarian Effect and discover how profitable it can be when you take the old rules and do the exact opposite.


Reviews

Goodreads review by Trevor on February 21, 2010

Michael Port and Elizabeth Marshall team up to share insights into typical sales tactics and they skillfully illustrate why the old school ways are not necessarily the best approach. The typical old sales tactics we're all familiar with no longer work. Cold calling gets you nowhere, door-to-door sel......more

Goodreads review by Karen on September 10, 2011

The Contrarian Effect is a fast read that is enjoyable, entertaining, and informative. The main premise is to respect rather than try to manipulate the customer. Key ideas include: * Build relationships and make connections with the right customers * Make relevant and timely offers that provide valu......more

Goodreads review by John on December 20, 2016

I consider this almost more of a business ethics/ philosophy book than anything else. It's basically about being honest, working for your client's best interest to meet both your and their needs. I liked the author's style and integrity. I've worked almost exclusively for dysfunctional and unethical......more