GROW 3 Team
Have you got what it takes to be part of a great team?

Success as a salon owner ultimately depends on the owners ability to recruit, nurture and build a team. The salon business is a people business. GROW 3 TEAM is a handbook for salon owners and managers of what it takes to create and maintain the team culture needed. Any charts used in this book are downloadable from www.growmysalonbusiness.com/charts Table of ContentsChapter 1: Your team needs a visionary leaderFirst, you need to lead and they will follow...Leadership and vision go hand in handIf your vision doesn’t inspire you, it’s not going to inspire anyone else either.It is essential that everyone on the team understand the vision for the businessNo single person can make the team be a team...Turning the vision into a reality...Chapter 2: Who is on your team?We all need to belong...What is a team, and why do you need to be part of it?You just read your job description…Roles, goals and responsibilities...Everyone matters!You’re not alone…Business’s that are aligned get where they want faster…Attitude is more important than skill...Every team needs a coachAre you coachable?Staffroom terrorists: inspire them or fire themYou get the team that you plan for...Chapter 3: Creating your team cultureDefine the ‘team culture’ or it will define itselfThe culture of teams…What is important to you and the rest of your team? What are your values?Teams need an agreed code of conduct...What destroys a team culture?What are some tangible things to do that will create a positive team culture?If you talk ‘team’ ...you must reward the ‘team’Passion: the noble emotionHow do we manifest ‘passion’, not just within ourselves but others?The passionate leader Chapter 4: Training: building a culture of excellenceTraining, learning, upskilling, practice…Training needs to be a systemInduction training systemDelivering ‘the experience’ training systemProduct knowledge training systemHealth and safety training systemTechnical and creative training systemPersonal development training systemManagement and leadership training systemTraining, final thoughtsChapter 5: CommunicationYou cannot, not communicateWhat makes the team relationship work?When a relationship isn’t working you have two choices...Real commitment is needed for great relationships...Proactive problem solvingDealing with conflictThe need for toleranceSorry about that Team, I stuffed up!Meetings are a chance to really connectFeedback ...don’t assume it’s negativeWhat you see is what you get...Chapter 6: Maintaining your teamThe life cycle of the team...Team retentionHow well do you address ‘the six essential human needs’?Make change positive!Win: WinAs the business has goals, so should the individual...Getting people to be at their best...Practical ways to reward, give recognition and acknowledgment...Developing leadership in others…Leadership problemsStay connectedDrinkin’ and druggin’ Now for the grey areas…Know when it’s time to cut them loose...Have funCelebrate. Celebrate. Celebrate.Thank you! Thank you! Thank you!Never stop learning and growing…Know when it’s time to go