5 Rating(s)
List: $35.99
| Sale: $25.20
Club: $17.99
Driven to Delight
Author: Joseph A. Michelli
Narrator: Joseph A. Michelli
Unabridged: 7 hr 31 min
Format: Digital Audiobook Download
Publisher: Brilliance Audio
Published: 12/06/2015
Synopsis
New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.