AudiobooksNow Help Center
Once you have navigated to the details page of an audiobook you'd like to purchase by clicking on the title or jacket cover, simply click the red Add to Cart button. This will add the audiobook to your cart and give you the option to go to your cart or continue shopping. If the audiobook has an Unabridged and Abridged version you will see two Add to Cart buttons followed by (Unabridged) or (Abridged). You can add multiple audiobooks to your cart and view your cart at any time by clicking on the Cart link in the upper right hand corner. If you are on a mobile device you might see a black menu button (3 horizontal lines) in the upper right hand corner you can use to access the page navigation menu.
Touch the black button with the 3 horizontal lines in the upper right hand corner of the screen. That will open up a menu along the left hand side of the screen. Touch My Library to access your library. If you do not see My Library in the menu, please touch Sign In and sign in first, then touch the black button with the 3 horizontal lines in the upper right hand corner and choose My Library from the menu.
Once you have purchased your selection, the title will be added to your My Library. You can play your purchased titles from your My Library page at any time by streaming the audiobook. You may also download your purchases (except DRM titles) from our website and play them on your favorite devices, or download or stream from on our free Android or Apple apps.
You can cancel your monthly Club Pricing plan at any time by going to your Account and clicking the Deactivate Monthly Club Pricing button. The annual Club Pricing plan is not cancelable.
To download an audiobook you have purchase, simply visit your My Library page and click the Download button under the jacket cover of the audiobook. To download audiobooks to any or our free apps, simply touch the Play button, then choose Download. Titles requiring DRM protection can only be downloaded to our free apps or streamed from our website.
Streaming an audio book is instant and does not take up any space on your device. The audio of the books is transferred over the Internet directly to your browser or app for instant listening.
Downloading an audio book requires a large file to first be transferred over the Internet. Individual audio tracks in MP3 format are contained within the larger .Zip file that can be extracted and played on your computer, or transferred to another computer or portable device for personal use. Audio books download to our apps however are transferred one track at a time so the audio book will begin to play a soon as the first track has completed downloading. The remainder of the audio tracks will continue to download as the first track plays. Once all the tracks are downloaded, you no longer need a data connection to listen to the audiobook.
Downloading an audio book requires a large file to first be transferred over the Internet. Individual audio tracks in MP3 format are contained within the larger .Zip file that can be extracted and played on your computer, or transferred to another computer or portable device for personal use. Audio books download to our apps however are transferred one track at a time so the audio book will begin to play a soon as the first track has completed downloading. The remainder of the audio tracks will continue to download as the first track plays. Once all the tracks are downloaded, you no longer need a data connection to listen to the audiobook.
Some email providers mistakenly send AudiobooksNow.com emails to a junk or spam folder. If you are not receiving emails from AudiobooksNow.com, first check your junk or spam folder. If you find AudiobooksNow.com emails there, mark them as Safe, Not Junk, or Move to inbox. Next, add info@audiobooksnow.com to your Address or Contacts list.
Currently AudiobooksNow is available on Android and Apple iOS devices and on the web at www.audiobooksnow.com through any popular web browser, both desktop and mobile.
To contact AudiobooksNow, please use the Contact Us form. There is a link to the Contact Us page on the Help page. For phone support, please dial 888-525-6293 from 8:30am to 5:00pm EST.
You can change your password at any time by going to your Account and clicking on the Change Password link.
There are a lot of audiobooks apps out there but only one AudiobooksNow app. The simplest way to find the AudiobooksNow app in and app store is to do a search for audiobooksnow, all one word.
Yes, anytime you pause the audiobook the website or app will store a bookmark. The website or app will also automatically bookmark your audiobook as you listen every 30 seconds and store that information on our servers. So no matter when or where you listen, your audiobooks will always pick up where it left off.
Apple takes 30% of every transaction that goes through their devices. We simply cannot offer our deeply discounted Club Pricing through these devices. Apple users can however sign up for Club Pricing through our website and make purchases there. You can access our user friendly mobile website on your iPhone, iPad, or iPod Touch using Safari. Any purchase made through our website will be available in your library on our Apple app.
Over 95% of our audiobooks are DRM Free, but some require DRM (Digital Rights Management) protection by the publisher. DRM audiobooks are not available for download from our website but can be download to any one of our free apps.
DRM (Digital Rights Management) protection is mandated by the publisher and protects the MP3 audio files from being copied. Over 95% of our audiobooks are DRM-free which means you can download the MP3 audio files and transfer them to any of your devices for personal uses. Copyright laws still apply to these files and you are prohibited from sharing them with others in any way. DRM protected titles means they cannot be downloaded directly from our website, however, all of our digital audiobooks can be downloaded to any of our free apps.
Absolutely not, if you listen to two or more audiobooks a month then the Club Pricing Plan will save you a lot of money. If you listen to audiobooks occasionally you can purchase at our everyday sale price, no plan required.
AudiobooksNow is available worldwide. Some titles are not available in every country. What you see available on our website and free apps is what is available in your country.
If an audiobook wont play, go to your My Library screen and touch the Manage button. Then touch the Archive button next to the audiobook you are having trouble with. A popup will appear stating that this will delete the audiobook from your device, touch OK. The Archive button will change to a Download button, you can either touch the Download button or go back to your library and touch the Play button for the audiobook. If the audiobook still wont play, please use the Contact Us form on your Account screen.
Yes, any unused 50% discounts will automatically roll over to the next month if not used. This unused 50% discounts will expire after 1 year from the date it rolled over.
Please use the Update Payment Information link in your account to update your credit card info.
If your account is closed, it will no longer be accessible and you will no longer be able to access your AudiobooksNow account Library. To close your account, please Contact Us to request that your account be closed.
You can permanently delete an audiobook from your device, library, and manage screen by touching or clicking the Delete button on your Manage screen. You will need to contact us if you ever need the audiobook restored to your library.
Touch the Hide / Archive button on you Library screen and choose Archive from the menu, or the Archive button on your Manage screen to delete the audiobook content downloaded to your device.
Touch or click the Bookmark button on the player screen, then the Delete button next the bookmark you wish to delete.
Touch the reload button in the upper right corner of your library. If you still do not see your audiobook, touch the Manage button in the upper left corner of your library, then the Show button to display the audiobook in your library. Contact our support team if you the above troubleshooting steps do not resolve your problem.
Touch the icon in the upper right corner of your library with the 3 vertical lines. Then choose and option from the dropdown menu and touch the Apply Filter button.
Touch the search icon (magnifying glass) in the upper right corner of your library and enter a title or author.
Touch the jacket cover of any audiobook, then touch the Play Sample button directly below the jacket cover image.
Touch the Hide / Archive button on your library screen and choose Hide from the menu, or touch the Manage button in the upper left corner of your library screen, then the Hide button next to the audiobook you would like to hide from your library.
Touch the Manage button in the upper left corner of your library screen, then the Show button next to the audiobook you would like to see in your library again.
Touch the Play button and choose Download from the menu or touch the Hide / Download button on your library screen and choose Download from the menu. You can also touch the Manage button in the upper left corner of your library and the Download button next to the audiobook you wish to download.
Once an audiobook is completely downloaded to your device you do not need Internet access to listen to it. As long as you are signed into the app before you lose Internet access you will still be able to access and listen to your downloaded audiobooks.
Touch Browse at the bottom of our app, then scroll to the section you are interested in, say Fiction for example, then touch the See All link. You can also touch the search icon in the upper right corner of any screen and enter a title, author, or subject.
Our audiobooks are in standard MP3 format at 96 kbps.
No, you cannot download the MP3 files for free audiobook from our website. You can stream them from our website or download or stream them from our free apps. You can download the MP3 files for the Free Premium audiobook you choose during the free trail to our Club Pricing plan from our website.
You can turn off auto-renew in your account on our website at any time.